Read12 min read
Phone triage at the clinic: what to ask and how to decide
Phone triage is not diagnosis: it decides whether the animal comes in immediately, the same day, or can wait. Questions, red flags, and call documentation.
All species
Animiyo blog
Veterinary practice
Clinical quality also depends on organisation. This section covers the management side of the profession: record structure, difficult conversations, pricing, rotas and long term sustainability of the work.
11 articles
- Read7 min read
Veterinary referral: when and how to send a case to a colleague
Sending a case to a colleague is not giving it up. It is transferring enough information so the patient does not start over. Here is when to do it and what to write.
All species - Read8 min read
Handling a complaint in the veterinary clinic without losing the client
Most clinic complaints are not about medicine but about waiting, the bill and missing information. Here is a method to receive, document and close them before they become a case.
All species - Read8 min read
The follow up that gets lost: where it happens and how to measure it
No owner decides to abandon a course of care: it is lost at five predictable points, nearly all organisational. Here is where they are and how to measure them instead of guessing.
All species - Read7 min read
Discharge instructions: what to hand the owner
The visit ends, the treatment does not. Written discharge is the only tool that follows the owner home, yet it is often the last thing given any time.
All species - Read6 min read
Taking the history at the first veterinary visit
History taking is not a form to fill in but the part of the exam that narrows the field before you touch the patient. Here is how to gather it without losing information.
All species - Read8 min read
Veterinary pharmacovigilance: how to report an adverse reaction
A medicine's authorisation does not close the assessment of its safety: it opens it. The people who use a drug daily see what the trials could not, and reporting is how those observations become useful.
All species - Read10 min read
Informed consent in veterinary practice: what it must contain
A signature on a generic form is not informed consent. Here are the minimum elements, the language of risk and how to handle the cases where the owner cannot be reached.
All species - Read13 min read
The inpatient chart and shift handover: where hospital care breaks
Errors on inpatients rarely start during the consultation: they start at the shift change, when information is passed verbally. Here is what the chart must contain and how to structure the handover.
All species - Read10 min read
Breaking difficult news: how to structure the conversation
The technical part lasts a few minutes; the rest of the consultation decides whether the owner will understand, remember and manage to decide. Structure removes improvisation without making it cold.
All species - Read10 min read
SOAP records: how to write one so that it is actually useful
A clinical note works when someone else, or you eight months later, can reconstruct the reasoning without asking anyone. Here is how to get there at consulting room speed.
All species