Moving Animiyo to a new phone without losing your data
Switch phones without the dread: back up first, install Animiyo on the new device, restore your data and check that diary, documents and reminders all landed correctly.
- Audience
- Pet owners, Breeders
- Species
- All species
- Scope
- Valid everywhere, Italy, European Union
What you need before you start
- Il vecchio telefono ancora acceso e con l'app Animiyo che apre normalmente
- L'email e la password dell'account, oppure l'accesso al social usato per entrare
- Una connessione stabile, meglio se in wifi, su entrambi i dispositivi
The riskiest moment for your animal's health data is not a sudden device failure, it is the day you switch phones. People put it off, assume everything is already in the cloud, and hand the old device on before checking anything. Then, weeks later, the reminders have gone quiet or a report that lived only on the old phone is nowhere to be found. This guide walks you through moving Animiyo to a new phone in an orderly way, on the assumption that nothing is safe until you have watched it appear, with your own eyes, on the destination device. It takes about twenty minutes and it spares you the most common mistake, which is wiping the old app far too soon.
Before you touch anything
A migration is won or lost in the five minutes of preparation. Before you install anything on the new phone, make sure you can go back: as long as the old device works and you stay inside the account, no data is truly gone. The danger only appears when the old phone gets wiped or sold before the new one has been verified.
- Confirm how you sign in to Animiyo, whether with an email and password or a social login, because you will need the exact same method on the new phone.
- Check that you remember the password, or that you can recover it from the mailbox you can reach right now.
- Note how many animals and shared accounts you have, so you know what should reappear on the other side.
- Keep the old phone charged and within reach for the whole transfer.
The migration step by step
Update and sync on the old phone
Open Animiyo on the device you are leaving, update it to the latest version and wait for the sync to finish. If you see an indicator for data still waiting to upload, do not continue until it clears: that is the data that lives only on the device.
Export a safety backup
Generate an export of your animal's data and save it outside the app, for example to your email or a cloud drive. It is a spare copy you will only use if something goes wrong, but having it changes how you approach the rest.
Install Animiyo on the new phone
Download the app from the official store on the new device. Be wary of links sent by message: always install from the operating system's official source and nowhere else.
Sign in with the exact same method as before
Use the same email and password, or the same social login. A different method creates a second, empty account, and that is the number one cause of reports about vanished data.
Wait for the full sync
On first sign in the app pulls your history down from the cloud. Stay on wifi, keep the screen awake and let the loading indicator finish before you start tapping through profiles.
Re-upload documents only if they are missing
Reports and photos saved only on the old device do not travel by themselves. If a document is absent on the new phone, restore it from the step two backup or reattach it from the visit record.
Grant notification permissions again
A new phone starts with notifications waiting to be allowed. Open the system settings, give Animiyo notification permission and confirm reminders are on, otherwise the due dates exist but stay silent.
What travels through the cloud and what does not
Knowing in advance what moves on its own and what needs a manual step lets you focus your checks where they matter. The general rule is simple: anything already synced reappears, anything that lived only on the device has to be moved by hand.
| Item | Moves on its own | What to check |
|---|---|---|
| Animal profiles | Yes, from the cloud | That the number of animals matches |
| Health diary | Yes, if synced | That the last entry is the same as before |
| Reminders | Yes, the rules | That notifications are re-authorised |
| Local reports and photos | No | Reattach from the backup or the visit |
| Unsynced entries | No | Sync on the old phone before moving |
| Device settings | No | Reconfigure permissions and widgets |
The final check you never skip
The transfer is not done when the app opens, it is done when you have compared the two phones entry by entry. Give five minutes to this cross check before you call the migration complete.
- Count the animals on both phones: the number must be identical.
- Open the main animal's profile and compare the last diary entry on the old and the new device.
- Confirm the next three upcoming reminders also appear on the new phone.
- Open a recent report and check it actually loads, not just that it is listed.
- If you share care with other people, ask them to confirm they still see you in the account.
- Only after these checks turn off notifications on the old phone, so you avoid duplicate alerts.
Frequently asked questions
- I lost or broke my old phone: is my data gone?
- It depends on how recent the last sync was. Everything that had already reached the cloud comes back simply by signing in with the same method on the new phone: profiles, diary and reminder rules reappear on their own. You only risk losing what was entered offline and never synced, plus attached documents saved solely on the device. That is why periodic syncing, while everything works, is the real insurance, not the transfer itself.
- I see two identical profiles for the same animal, what happened?
- Almost always it means you signed in on the new phone with a different login method from the original, creating a second account. Do not delete anything in a hurry: sign out, sign back in with the correct method, the one you used on the old phone, and the duplicates usually vanish because they belonged to the wrong account. If you are still unsure, compare which of the two holds the complete history before removing anything.
- Do I need to transfer an account shared with family members?
- The process for you is identical, because you sign in with your own credentials and get your part back. The other members do not have to redo anything on their side: they keep signing in from their own phones as before. The one courtesy is to warn them about the device change and, after the migration, ask one of them to confirm they still see you among the people caring for the animal.
- Can I run both phones side by side for a few days?
- Yes, and it is actually recommended as a safety net. As long as both stay connected to the same account, changes made on one sync to the other. The only nuisance is duplicate notifications: to avoid them, turn off reminders on the old phone once you have finished the final check, but leave the app installed for a few more days.
What to do next
Sync the old phone thoroughly, export a safety backup and only then install Animiyo on the new one, signing in with the exact same login method. Wait for the full sync, re-authorise notifications, re-upload any missing local documents and compare the two devices entry by entry. Keep the old app installed for a week before you delete it.
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